‘Book on the day only’ appointment system

Following attendance at the NPCC/APCC Workshop we reviewed out reservations system. The outcome has been the introduction of a "book on day only" appointment. This brought a smile to the faces of our reception staff. They could greet the morning knowing there were at least some appointments available for urgent cases. It also lessened the crowding and double bookings for the doctors - lightening the daily load. Mt Barker/ Balhannah Medical Clinic, SA.