Increase in Annual Diabetes Checks
"We at Woodside Surgery have increased the rate of annual diabetes checks from a low 12% in 2005 to 73% in 2009 by:
• Blocking out same day appointments to smooth the flow of patients and aiding the task of doing today's work, today
• Sending reminder letters more boldly than ever before, with over 70% response
• Tic-tacking within the team (a cross between action research and PDSA) about how to make it all work ok.
• Being personable and being confident because we know what to do and why we do it - we have a plan.
• We keep a book of recalls due rather than use printouts. It is 4 years since it started and it still works well.
• We are about to use Pen Tool upgrade to replace our book and our trawling through billing records."
Woodside Surgery, SA.
Last Updated 11 June 2010