‘Day Clinics’

"We’ve recently participated in our 4th accreditation of which the patient feedback survey is an important part of re-accreditation. Patient feedback told us we needed to address our appointment system for those 'sick on the day' with minor ailments. 

We did this by introducing 2 x 2 hour 'day clinics' each day, (on a roster system) for non-complex medical problems i.e. coughs and colds, medical certificates etc. Generally our appointments are booked at 15 minute intervals – the 'day clinics' are booked at 10 minute intervals. We found this addressed a need for those struggling to get in to see ANY doctor on the day, for a non-complicated medical problem." Third Avenue Surgery, WA.