‘Open Access’ Mondays

"Mondays are now 'Open Access' unless the doctor requests we make an appointment for the patient. This was brought about by receiving 61 phone calls one Monday and 77 the next. All patients hoped to see our Doctor on the day and many patients became unfriendly to our receptionist when she could not get them an appointment.

We are very happy with the new system so far and it has certainly prevented our hard working receptionist from resigning!" Pingelly Medical Centre, WA.