Swift Clinic

"Our most successful change idea was not our own. Whilst we have made several innovations since participating in the NPCC/APCC program, our most successful to date is the introduction of the Swift clinic. A clinic set up daily for each doctor for approximately one to one and a half hours with each appt time being 5 mins instead of 15. A nurse sees patients first and checks blood pressure etc...or arranges what’s necessary for the patient. Patients are triaged at reception and educated about the clinic.

This clinic is suitable for: repeat scripts, blood pressure checks, minor paper work (signature), sick cert (for a patient who has been treated by the practice already) results (if advised by the doctor to book swift) etc....The clinic is set up after lunch or first thing in the morning to prevent a late start. Usually bulk billed. Patients’ are very happy as are the doctors and reception staff. The original idea came from Collins Street Medical Centre, thank you!" Campaspe Family Practice