"Appointments - Getting it right"
Andrew Knight & Tony Lembke
January 2011, Australian Family Physician
Click here to access the article.
To download some useful Access and Care Redesign resources, please click on the links below.
Measuring Demand Information Sheet (sourced from Upper Mountains Medical Centre)
Measuring Demand Sample Tally Sheet (sourced from Upper Mountain Medical Centre)
Demand and Capacity Spreadsheet (click on the bottom tabs to access the different pages)
GP 3rd Available and Patient Satisfaction Spreadsheet (Click on the bottom tabs to access the different pages)
Measuring Access and Demand (extracted from the APCC Handbook 'Diabetes, Coronary Heart Disease and Access & Care Redesign)
Last Updated 21 January 2011